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SEVEN STEPS TO THE VOICE OF THE CUSTOMER

Vanalli, S.; Cziulik, C.

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Type:
Papers
DS 31: Proceedings of ICED 03, the 14th International Conference on Engineering Design, Stockholm
Year:
2003
Editor:
Folkeson, A; Gralen, K; Norell, M; Sellgren, U
Author:
Vanalli, S.; Cziulik, C.
Series:
ICED
Section:
INNOVATION AND CUSTOMER DEMANDS
Page(s):
41-42 (exec.summ.), full paper no. DS31_1623FPB
Keywords:
Voice of the customer, customer demands, early phases of development, fuzzy front end, customer satisfaction

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